For the successful family-owned company from North Rhine-Westphalia, we initiated the multi-channel sales channel with Shopify store, established the brand thanks to comprehensive online marketing activities and took over the e-commerce management.
Over 160 years of company history, state-of-the-art manufacturing techniques and a special focus on sustainable production characterize one of Germany’s largest wooden goods manufacturers. In addition to the agile B2B sector and the supply of selected specialist retailers, the medium-sized family business wanted to venture into the multi-channel business. #Die.Digitalfabrik realized the digital transformation and the path to successful e-commerce.
The e-commerce management is also handled by #Die.Digitalfabrik and included all important steps on the way to success, from the catalogue creation and data maintenance, to action planning and further development of the store. This leads to continuous improvement of processes and streamlined performance.
In addition to the strategic orientation, which was continuously fine-tuned and always receives new impulses, technical innovations or updates in the design could also be extensively tested and smoothly implemented. The usability of the store is thus continuously optimized.
Strategic marketing planning spans all channels, creating fruitful synergies and a uniformly compelling presence between them.
Meaningful reporting with all important KPIs has been and will be set up on an ongoing basis and allows a dedicated view of the success of measures taken as well as the general development of the store and gives an indication of optimization potential. The responsible teams on the customer side are also advised by #Die.Digitalfabrik, if required, with regard to best practice and potential for improvement in the areas of customer service and category management.
In terms of SEA, we installed the Google Ads account with suitable campaign structure in the search, shopping and display network. By determining suitable target groups, constantly testing new campaign and ad formats, and constantly adapting to the latest Google products, more than 360,000 clicks and 36 million impressions have been generated to date. In addition, the creation and optimization of product data feeds generated total sales via SEA in the mid 6-digit range.
In terms of social media, the complete brand presence was initially set up and played out on the Facebook and Instagram channels. The emphasis was on diverse, interaction-motivating and modern content. The success proves the strategy right. Since launch, a reach of over one million has been generated, the number of interactions is in the 5-digit range and the total number of followers has increased to 3,000.
In the field of SEO, a well thought-out and sustainable strategy could produce the best results. In addition to optimizing loading speeds and the associated ranking advantages, a sensible indexing strategy and content structure also contribute to optimized placement in Google search results. Many high-turnover keywords relating to the wood products range have been positioned through sustained work in such a way that they regularly achieve first place in the search results. In total, well over 200 keywords were placed in the top 10 search results.
For content marketing, a blog area in the form of a magazine was set up, which regularly offers informative articles on all topics related to cooking, household and lifestyle. Thanks to a defined wording strategy, promotion of posts via social media, and topic selection based on customer preferences and trends, the blog section averages over 1,200 views per month.
Targeted email marketing made it possible to keep the rapidly growing customer base excited with seasonal content newsletters or offer mailings. Since its launch in October 2020, over 7,000 recipients have been generated as of August 2022.